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Privacy Policy

 

Protecting your privacy

Tiny Dots Wonder is fully committed to protecting the privacy and security of our customers. We do not intentionally disclose information to any third party that may identify our customers individually without their consent. This Privacy Policy governs the way which we collect, use, maintain, and disclose information collected from our customers. Please contact us if you have any questions.

 

How we use your information

We use your information in a few ways depending on the information. Please see the following examples:

 

Your Name and Contact Details

Delivering your purchases – cause we won’t be able to deliver your orders without it!

Send you service messages via text/email – so that we can inform you of any updates on your order

Send you new product information via text/email – to keep you up to date. Only with your permission of course.

Fraud prevention – to prevent fraud against you or us.

Show you our ads as you browse the web – so that you can see and compare our latest deals on the fly.

Finding out what our customers like – to let us better understand your preferences and bring you the products you might want

 

Your Birth Date

Fraud prevention – to prevent fraud against you or us.

 

Your Gender

To direct you to the right pages on our website – To get you to the products you want faster

 

Your payment information

Don’t worry, we do not keep your card’s security/CVV code

For payments/refund purposes – for us to process payments and refunds

Fraud prevention – to prevent fraud against you or us.

 

Your Contact History

What you have said to us via phone/social media/email

Provide customer service and support – we need to give you the best service we can

Staff Training – to help us train our staff to service you better

 

Purchase history and saved items

Items you bought and kept in your cart for future

Sales purposes – for us to process the items you have selected to purchase

Provide customer service, support, and returns – to service you better

Finding out what our customers like – to let us better understand your preferences and bring you the products you might want

 

Information about your phone or laptop, and how you use our website and app

Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app

Improve our website and set default options for you (such as language and currency) – to enhance your shopping experience

Protect our website – to prevent fraud against you or us, and to look after your data

 

Information from accounts you link to us

What we do if you link your social media accounts to us

To enable you to log into our website easily without the need to create a separate account – to make it easier for you to shop on our website

To provide product recommendations – to suggest products you might like

 

Your responses to surveys, competitions, and promotions

Running the surveys, competitions, and promotions – to enable us to register your entry

You don’t have to give us any of your personal information, but if you don’t, you may not be able to purchase from us and are unlikely to receive an optimal customer experience from us.

We also anonymise and aggregate personal information (so that you won’t be identified) and use it for purposes such as IT systems tests, research, data analysis, improving our website and customer service, and developing new products and services. We may also share this information with third parties.

We do not and will not sell any of your personal data to any third party – including your name, address, email, or credit card information. We believe that this is essential in earning your trust.

However, we share data with the following categories of companies as an essential part of our service to you:

  • Companies within our group, as sometimes different departments/companies within our group are responsible for different activities
  • Companies that are part of delivering your purchases, such as payment service providers, warehouses, logistics and delivery companies
  • Professional service providers such as marketing agencies, advertising partners, and website hosts who help us run our business
  • Credit reference agencies, law enforcement, and fraud prevention agencies

Companies approved by you, such as social media sites – if you choose to link your account to us

We may provide third parties with aggregated but anonymised information and analytics about our customers, but we will not identify you.

 

Marketing messages

If you have approved, we will send you marketing messages by email and/or SMS, to keep you aware of our latest updates and help you shop on our website better

If you want to stop receiving marketing messages from us, you can do so at any time via the following means:

  • Through your account settings
  • Clicking on ‘unsubscribe’ in any of our emails
  • Contacting our Customer Service team

Please note that it may take a few days for our systems to be fully updated on your request, and you might still get messages from us during this period.

Stopping marketing messages will not stop our service communications such as order updates, or where you have expressed an interest in an event/activity.

 

Seeing Ads for us online

We also engage in online advertising to keep you aware of our latest products and services. Like other companies, we target our banners and ads to your when you are on other websites/apps. We do this via various digital marketing networks and ad exchanges, and we also use technologies such as web beacons, pixels, ad tags, cookies, etc. as well as services offered by other websites and social media networks such as Facebook Custom Audience.

The banners and ads you see will be based on information we hold about you or out you or your previous use of our website (such as, your Tiny Dots Wonder search history, the contents you read on our website, and/or the Tiny Dots Wonder banners and ads that you previously clicked on).

 

Your information and countries outside Singapore

We are building a global business with operations in and out of Singapore. We use suppliers, logistics, and fulfilment centres around the world. Not all these locations will offer the same level of protection for your personal data as Singapore. Rest assured that if we transfer your information to one of these locations, we will take steps to ensure that your data and rights are protected through methods approved within the relevant Data Protection laws.

 

Keeping your information

We will only keep your information for as long as you are a customer. If you have not logged on to our website for 3 years, we will delete your information from our databases. If you do not wish to be a customer, you can also contact us to request that we delete all the information we have on you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

 

Your Rights

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to request to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator

 

Changes to how we protect your privacy

We may change this page from time to time, to reflect the processing of your data. If we make significant changes, we will make that clear on our website or by other means of contact such as emails, so that you are able to review the changes before you continue to use our services.

Cookies

We use cookies on our website. For more information, please see our Cookie Notice.

 

How to contact us

We would love to hear from our customers, especially on how we are not meeting your expectations. If you have any questions or feedback on this notice, or would like us to stop using your information, or to exercise any of your rights as set out above, please contact us.